An issue was discovered in Znuny through 6.5.14 and 7.x through 7.1.6. Custom AJAX calls to the AgentPreferences UpdateAJAX subaction can be used to set user preferences with arbitrary keys. When fetching user data via GetUserData, these keys and values are retrieved and given as a whole to other function calls, which then might use these keys/values to affect permissions or other settings.
An Eval Injection issue was discovered in Znuny through 7.1.3. A user with write access to the configuration file can use this to execute a command executed by the user running the backup.pl script.
An issue was discovered in Znuny through 7.1.3. If access to a ticket is not given, the content of S/MIME encrypted e-mail messages is visible to users with access to the CommunicationLog.
Versions of the package jquery-validation before 1.20.0 are vulnerable to Cross-site Scripting (XSS) in the showLabel() function, which may take input from a user-controlled placeholder value. This value will populate a message via $.validator.messages in a user localizable dictionary.
Znuny before LTS 6.5.1 through 6.5.10 and 7.0.1 through 7.0.16 allows DoS/ReDos via email. Parsing the content of emails where HTML code is copied from Microsoft Word could lead to high CPU usage and block the parsing process.
Znuny before LTS 6.5.1 through 6.5.10 and 7.0.1 through 7.0.16 allows XSS. JavaScript code in the short description of the SLA field in Activity Dialogues is executed.
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in OTRS (System Configuration modules) and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the System Configuration targeting other admins.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts.
This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
An issue was discovered in Znuny LTS 6.5.1 through 6.5.7 and Znuny 7.0.1 through 7.0.16 where a logged-in agent is able to inject SQL in the draft form ID parameter of an AJAX request.
An issue was discovered in Znuny and Znuny LTS 6.0.31 through 6.5.7 and Znuny 7.0.1 through 7.0.16 where a logged-in user can upload a file (via a manipulated AJAX Request) to an arbitrary writable location by traversing paths. Arbitrary code can be executed if this location is publicly available through the web server.
Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes.
This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023 through 2023.1.1.
Unnecessary data is written to log if issues during indexing occurs
Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
When adding attachments to ticket comments,
another user can add attachments as well impersonating the orginal user. The attack requires a
logged-in other user to know the UUID. While the legitimate user
completes the comment, the malicious user can add more files to the
comment.
This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs
immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.