Refund policy · version
Refund policy
Date: . Operator: Arthur Kasimov. Refund and payment questions: [email protected]. This policy is part of the terms of service and repeats its cancellation and refund section.
For purchases through Paddle, you may request a refund within 14 days of payment at Paddle buyer support or contact [email protected] for help with the order number. Paddle handles the request and refund under its buyer terms and applicable law. This period does not limit mandatory cancellation or refund rights.
You may stop using PatchFirst at any time and choose not to renew. Not using an already supplied period does not itself trigger an automatic refund. For mistaken or duplicate payments, failure to provide paid access, or a refund required by mandatory law, contact the operator with the order number and your request. Send only the information needed for reconciliation; never send passwords or card details.
The operator reviews the request and agrees the refund amount and method. Unused prepaid time is refunded if the operator permanently ends the service without a breach on your part. Mandatory cancellation rights, refund rights and other remedies remain available.
Following a full refund or chargeback, slots and time credited by that payment are reversed under the billing rules; access is recalculated using remaining payments, used grace and debt. The invitation bonus linked to this payment is canceled under the invitation program rules. For Paddle, the status updates automatically after a verified webhook, and refunds use the original provider and its procedures. For CoinsSend payments, only full refunds are available; the operator makes them on request manually in cryptocurrency: contact the operator by order number and agree the coin, network and refund address. After completing the refund, the operator records it by order number; credited slots, time and related bonuses are recalculated under the same rules. CoinsSend refunds are not automatic.